How to reach us:
Mailing Address: P.O. Box 1005 Astoria, OR 97103-1005 USA
Shipping Address: (UPS, FedEx, DHL, Airborne Express, etc.)
88 NewOctave Loop Astoria, Oregon 97103-1005 USA
FOR SECURITY REASONS, WE DO NOT ACCEPT U.S. MAIL AT OUR PHYSICAL ADDRESS
Our Warehouse Never Closes. Order on the Internet (pianoparts.com) Anytime.
Phone Hours: 9:00AM - 4:00PM, most work days (we do not close for lunch)
(Pacific Time Zone)
Order Desk / General Information: 1-503-325-0555
Free Technical Support: 1-503-325-0838 (available 12PM - 3PM PT Tue-Thu only)
24 Hour Fax: 1-503-325-0860
Email: ips@pianosupply.com
On the Internet: www.pianosupply.com/ips

Pricing:
Prices referenced in our catalogue are current at the time of publication and do not include shipping costs, unless otherwise indicated. Please note that due to domestic and foreign price fluctuations for raw materials and supplies, be advised that prices are subject to change without notice. Upon placement of your order, you will be notified of any significant adjustment prior to processing or billing.

Payment Options:
· Money order, cashiers/certified check payable in U.S. funds to "International Piano Supply" (personal checks will no longer be accepted by IPS due to a disturbing increase of bad paper)
· Credit card (Visa, Master Card or Discover)
· Open account (an application, including our open billing terms may be found at www.pianosupply.com/creditap or can be sent to you by fax or mail upon request)

Order Requirements (The following policy applies to all purchases):
All new orders must be at least $25.00, not including service or shipping fees. Orders under $100 will incur a 5% service charge on merchandise only. At our discretion, a $10.00 handling fee will also be added on all new orders under $55.00. (any item, no matter how small may be added to an existing backorder which has not already shipped)

Guarantee and Return Policy:
All merchandise is fully guaranteed (non-consumable hand tools come w/ a lifetime warranty). Pictures shown in our catalogue are representations of the products available. As such, IPS makes no warranty as to inconsequential changes in design, packaging or labeling which in no way adversely alters utility of product represented and further, reserves the right to substitute like items of the same or better quality/function without prior notice. Should any item purchased from us fail to perform in accordance with its particular use, simply return it for exchange, credit or refund**.

Any product returned to us for credit or refund must have an RMA (return merchandise authorization) and be in "new" condition with all hardware, packing and instructions (if any). Returned products must be received by us within 30 days of the original shipping date on your invoice. In the unlikely event that you receive product in damaged condition, please contact us or the shipper immediately. Delays may void your claim of insurance coverage which will be included with all orders. Shipping and postage costs are not refundable unless either of the following conditions apply: 1) our error in shipping address or product(s) or 2) warrantee service or replacement due to damage or corruption of digital media.

Return authorization:
All returns must be accompanied by an RMA (return merchandise authorization) which may be obtained by email rma@pianosupply.com or fax (1-503-325-0860).

Shipping:
Generally, orders will be processed within 24 hours. Expedited / overnight delivery is also available upon request. Misdirected shipments, by no fault of ours will be chargeable per carrier imposition. Please confirm your address with us when ordering. Consult "shipping rates" section below to figure approximate shipping & handling fees.

Backorders:
Backordered item(s) valued at under $10.00 which can not be sent within 60 days will be purged from our system, unless otherwise requested.

Shipping Rates
1st and formemost, IPS does not charge sales tax on any product. Ever. Carriage fees for most orders shipped directly from our warehouse, delivered anywhere in the U.S. and valued at $200 or less will be charged between $11.65 and $17.95 (depending on weight & destination). Delivery times will average 2-3 working days upon dispatch from our warehouse. Orders of higher value ($200+) and/or those containing flammables, oversized items (e.g. pin blocks, continuous hinges) must be shipped by UPS ground at prevailing rates and will generally take 2-6 working days to arrive. We will gladly oblige requests for expedited shipping and will always provide firm quotes on any order prior to billing, when requested. Very small items such as light bulbs, decals, etc., will usually cost no more than $5.00 for postage/insurance and will be sent 1st class mail. Products shipped in this manner normally arrive within 2-10 days.

IPS ships to over 100 countries around the world. Overseas shipments are generally dispatched by air or express mail (time in transit: approx. 3-10 working days) - we do not ship by UPS or FedEx outside the continental U.S. unless specifically requested to do so. As we cannot adequately address all variables involved with overseas shipping costs prior to your order being presented (or at least a reasonable idea of its contents), we would only be able to offer our best estimate, assuming that we have enough information about the order you wish to place. If ordering on-line (www.pianoparts.com), please use the comments section in your shopping cart to request shipping costs be emailed to you prior to our billing or dispatching your order, if preferred. Please be advised that shipping charges do not include potential duties and/or import taxes (VAT, GST, etc.) which may be imposed upon delivery in your country. We suggest always contacting your local customs authority prior to placing orders to assure your prior notice of any added cost of importation. We at all times seek to practice good communications with our customers and will be happy to accommodate your requests whenever possible.

For shipping weights/options and/or insurance fees other than detailed here, please email or call us anytime and we'll be happy to offer our best estimates prior to packing and shipping.

**Unless defective, the following items are generally not returnable: Custom made, special order (non-stock) or finished merchandise, including, but not limited to benches & pads, lacquered caster cups, custom bass strings, piano covers, hammers, genuine Ivory (new or used), liquid polishes, cleaners, lacquers and adhesives. Copyrighted media, if damaged or corrupted, may be returned for exchange (same product only). A 15% restocking fee (20% for all non-warranty tool returns) will be applied for any product returned to us which was not a result of our shipping error. In the event that a product is returned to us for which defect is claimed, and we are denied the option to claim insurance, repair or replace the item, a restocking fee will apply and no refund of carriage fees will be made. Any amounts paid by us under promotion (free shipping, etc.) will also be chargeable to the customer in addition to restocking fees. A $15.00 charge will be assessed for any factory-packaged item (tuners, benches, lamps, etc.) returned to us without ALL original packaging and accessories intact.

Copyright 1996 - 2009 International Piano Supply, Inc. - All rights reserved worldwide.