International Piano Supply
TERMS OF SALE

How to reach us:
Mailing Address: P.O. Box 1005 Astoria, OR 97103-1005 USA
Shipping Address: (UPS, FedEx, etc.)
88 NewOctave Loop Astoria, Oregon 97103-1005 USA
FOR SECURITY REASONS, WE DO NOT ACCEPT U.S. MAIL AT OUR PHYSICAL ADDRESS
Our Warehouse Never Closes. Order on the Internet Anytime.
Phone Hours: 9:00AM - 4:00PM, most work days (we do not close for lunch)
(Pacific Time Zone)

Order Desk / General Information: 1-503-325-0555
Free Technical Support: 1-503-325-0838 (available 12PM - 3PM PT Tue-Thu only)
24 Hour Fax: 1-503-325-0860
Email: ips@pianosupply.com
On the Internet: www.pianoparts.com

Pricing:
Prices referenced in our catalogue are current at the time of publication and do not include shipping costs, unless otherwise indicated. Please note that due to domestic and foreign price fluctuations for raw materials and supplies, be advised that prices are subject to change without notice. Upon placement of your order, you will be notified of any significant adjustment prior to processing or billing.

Payment Options:
Credit card (Visa, MasterCard, Discover or UnionPay)
Money order, cashiers/certified check payable in U.S. funds to "International Piano Supply, Inc."
(personal checks will not be accepted unless approved in advance)
Open account (an application, including our open billing terms may be found at www.pianoparts.com/creditap or can be sent to you by fax or mail upon request)

PLEASE BE ADVISED THAT A HANDLING FEE OF $20USD* MAY BE APPLIED UPON THE DECLINATION OF ANY FORM OF PAYMENT PRESENTED US FOR YOUR ORDER. PLEASE BE SURE ADEQUATE FUNDS ARE AVAILABLE AT TIME OF PURCHASE AND THAT ALL BILLING INFORMATION PROVIDED US IS ACCURATE.
IF WITHIN 24 HOURS OF OUR ADVISING YOU BY PHONE AND/OR EMAIL OF SUCH AN ISSUE YOU DO NOT REPLY AND WE ARE STILL UNABLE TO PROCESS PAYMENT, THE ABOVE CHARGE WILL APPLY AS ADDITIONAL HANDLING FEES.

Order Requirements (The following policy applies to all purchases):
All new orders must be at least $35.00, not including service or shipping fees. Orders under $150 will incur a 5% service charge on merchandise only. At our discretion, a $10.00 handling fee will also be added on all new orders under $75.00.

        (any item, no matter how small may be added to an existing backorder which has not already shipped)

Guarantee and Return Policy:
All merchandise is fully guaranteed (non-consumable hand tools come w/ a lifetime warranty). Pictures shown in our catalogue are representations of the products available. As such, IPS makes no warranty as to inconsequential changes in design, packaging or labeling which in no way adversely alters utility of product represented and further, reserves the right to substitute like items of the same or better quality/function without prior notice. Should any item purchased from us fail to perform in accordance with its particular use, simply return it for exchange, credit or refund**.

Any product returned to us for credit or refund must have an assigned RMA (return merchandise authorization) and be in "new" condition with all hardware, packing and instructions (if any). Returned products must be received by us within 30 days of the original shipping date on your invoice. In the unlikely event that you receive product in damaged condition or an order with incorrect or missing items, you must contact us or the shipper within 3 working days from the date of delivery. Unreasonable delays in providing notice under such circumstances may void your claim of insurance coverage (included with all orders) and can also materially waive any right to corrective action by our company or the shipper. Shipping and postage costs are not refundable unless either of the following conditions apply: 1) our error in shipping address or product(s) or 2) warrantee service or replacement due to damage or corruption of digital media.

Return authorization:
All returns must be accompanied by an RMA (return merchandise authorization) which may be obtained by email rma@pianosupply.com or fax (1-503-325-0860).

Under no circumstances will RMA's be issued beyond 30 days. Any product returned without the assigned RMA clearly marked on the outside of the package will be refused by our receiving department.

Shipping:
Generally, orders will be processed within 24 hours. Expedited / overnight delivery is also available upon request. Misdirected shipments, by no fault of ours will be chargeable per carrier imposition. Please confirm your address with us when ordering. Consult "shipping rates" section below to figure approximate shipping & handling fees.

Backorders:
At all times, we will do our level best to advise of backorders or longer than expected lead-times prior to dispatching your order. Any item(s) which can not be sent with your original order will be billed and dispatched separately as soon as possible by the most economical means. Backordered item(s) valued at under $10.00 which can not be sent within 60 days will be purged from our system, unless otherwise requested.

Shipping Rates
1st and foremost, IPS does not charge sales tax on any product. Ever. Carriage fees for most orders shipped directly from our warehouse, delivered anywhere in the U.S. and valued at $200 or less will be charged between $11.65 and $17.95 (depending on weight & destination). Delivery times will average 2-3 working days upon dispatch from our warehouse (most orders are dispatched via US Priority Mail within 1 business day of your order being placed with us. We will gladly oblige requests to ship by UPS or FedEx (please use the comment section within your on-line shopping cart to make such elections). Orders of higher value ($200+) and/or those containing flammables, oversized items (e.g. pin blocks, continuous hinges) must be shipped by UPS ground at prevailing rates and will generally take 2-6 working days to arrive. We will gladly oblige requests for expedited shipping and will always provide firm quotes on any order prior to billing, when requested. Very small items such as light bulbs, decals, etc., will usually cost no more than $5.00 for postage/insurance and will be sent 1st class mail. Products shipped in this manner normally arrive within 2-10 days.

IPS ships to well over 100 countries around the world. Overseas shipments are generally dispatched by air or express mail (time in transit: approx. 3-10 working days). We do not ship by UPS outside the continental U.S. unless specifically requested to do so. On orders weighing over 11Lbs. (5Kg), FedEx may be elected if significantly lower rates can be negotiated over using the U.S. Postal Service to ship the same order. As we cannot adequately address all variables involved with overseas shipping costs prior to your order being presented (or at least a reasonable idea of its contents), we would only be able to offer our best estimate, assuming that we have enough information about the order you wish to place. Upon placement of your order with us @ pianoparts.com, please use the comments section in your shopping cart to request that shipping costs be emailed to you prior to our billing or dispatching your order, if preferred. Please be advised that shipping charges do not include potential duties and/or import taxes (VAT, GST, etc.) which may be imposed upon delivery in your country. We suggest always contacting your local customs authority prior to placing orders to assure your prior notice of any added cost of importation. We at all times seek to practice good communications with our customers and will be happy to accommodate your requests whenever possible.

All orders are insured for full value and proof of mailing will always be provided you upon dispatch. As such, claims of non-delivery may not be held against IPS, Inc., including disputing any charge with any bank or credit card issuer if and until a formal insurance claim has been filed. Waiting periods do vary, but may require a 21 day waiting period (up to 60 days in some cases for overseas shipments). You hereby agree to release and hold harmless IPS, Inc. and will be responsible for any additional charges imposed us for prematurely disputing charges for non-delivered merchandise (unless proven) before adequate time has been allotted for us to file the claim on your behalf, under insurer guidelines (we will gladly provide such documentation upon request in writing/email).

Once your order is placed with us, cancellation may only be possible upon your contacting us by phone during business hours and before the order has been dispatched or any non-stock items have been ordered in on your behalf. If an order placed with us is refused once dispatched to the shipping address provided us upon placement of your order, you as the purchaser hereby agree to be responsible for all actual outbound and return costs (if any). Such determination will be made based on the actual status of the order on a case by case basis.

For shipping weights/options and/or insurance fees other than detailed here, please email or call us anytime and we'll be happy to offer our best estimates prior to packing and shipping.

**Unless defective, the following items are generally not returnable: Custom made, special order (non-stock) or finished merchandise, including, but not limited to benches & pads, lacquered caster cups, custom bass strings, piano covers, hammers, genuine Ivory (new or used), liquid polishes, cleaners, lacquers and adhesives. Copyrighted media, if damaged or corrupted, may be returned for exchange (same product only). A 15% restocking fee (20% for all non-warranty tool returns) will be applied for any product returned to us which was not a result of our shipping error. In the event that a product is returned to us for which defect is claimed, and we are denied the option to claim insurance, repair or replace the item, a restocking fee will apply and no refund of carriage fees will be made. Any amounts paid by us under promotion (free shipping, etc.) will also be chargeable to the customer in addition to restocking fees. A $15.00 charge will be assessed for any factory-packaged item (tuners, benches, lamps, etc.) returned to us without ALL original packaging and accessories intact.

Copyright 1996 - 2011 International Piano Supply, Inc. - All rights reserved worldwide.