We continued to build our inventory by forming alliances with major piano tool and component manufacturers all over the world. In 1999, IPS was acquired by NewOctave Corporation, a leading U.S. manufacturer of time-tested piano tuning & repair tools, cloth, parts and components for the acoustic piano industry. They can and have fabricated many parts for well known companies such as Yamaha, Baldwin, Gibson and Steinway and continue to do so today. Five years after integrating company resources, IPS was divested and is now International Piano Supply, Incorporated*, a proud distributor of NewOctave Global brand products with customers in 101 countries around the world.

With the impending onslaught of the electronics boom and the decrease over recent years in piano sales world wide (partially as a result), we felt that in order to keep pace with the market, we would have to include many items that are not necessarily "piano specific". It has always been very important to us that we "support what we sell". Such being the case, we sought out to contract with several professionals who are intimately familiar with industry advancements and current product trends to aid us in this area of expertise. Our firm now holds claim as the only direct piano supply house in the world to offer such products. Satellite facilities in South America, Africa and Australia are now in process which will enable us to better serve our clientele in those countries as well as providing closer relations with our large clientele now in Asia.

Among the many benefits of buying true factory-direct is the security in knowing that any questions or problems can be communicated directly with the manufacturer. Not only does this cure issues much more amicably and efficiently, but the free lifetime guarantee that comes with virtually all piano tuning, repair, regulating and stringing gear proves our level of commitment to quality and customer satisfaction. Drop-shippers abound on the Net these days. Please be cautious when dealing with vendors that hide their true identities and likely have no way to prove their experience or dedication. Websites can be put up easily. They shouldn't be confused with knowledge and integrity.

It is our sincere goal to make our company accessible to all who inquire. If you have a question, comment or suggestion as to how we can be of better service, we will do our best to surpass your expectations.

Cordially,